Solving the main problems with the client

Solving the main problems with the client

Required components for running the client

Before launching the game, make sure that all necessary components are installed. Without them, the client may not work correctly:

Most problems with the game are solved by Verify. To do this, follow these steps:

1. Disable antivirus/Windows Defender or add the client folder to exceptions
2. Run launcher.exe and click Verify

If this does not help, try the following solutions

Common Errors and Their Solutions

The second game window does not open through the launcher

1. Go to the "element" folder
2. Launch the game directly via ElementClient.exe or ElementClient.bat

Screen resolution is greatly stretched, no access to settings

1. Go to the "element" folder
2. Open userdata/systemSettings.ini
3. Change the values:

RenderWid = 1920
RenderHei = 1080

If it doesn't help, delete systemSettings.ini, the settings will be reset

The game closes immediately after launching

1. Rename the client path to English

• Example of a correct path: C:/Games/Avelon
• Example of an incorrect path: C:/ゲーム/Avelon

2. Restart the game

Corrupted client files (hieroglyphs in models.pck, etc.)

1. Run Verify
2. If the error persists, perform a full reinstallation of the client

Errors MSVCP140.dll, VCRUNTIME140.dll and similar

1. Install Microsoft Visual C++ 2015 (x64)

Error 0xc000007b on startup

1. Uninstall and reinstall DirectX and Visual C++
2. Run the launcher again

The game boutique does not open

1. Go to the element\userdata\layout folder and delete its contents
2. Launch the game and reopen the boutique

Error "Incorrect personal data" when setting character appearance

1. Rename the appearance config to English
2. Install the appearance in the game

If you encounter a problem that you couldn't solve using the instructions, create a ticket in our support on Discord.